. What type of jewelry does Gold Plus offer?
Gold Plus specializes in exquisite diamond jewellery, featuring elegant rings, necklaces, pendants, bracelets, and bangles. In addition, we offer a wide selection of 24K gold bars, 22K and 18K gold jewellery, as well as pearl jewellery, natural color stone jewellery, and synthetic color stone jewellery—blending timeless craftsmanship with modern luxury.
Where are Gold Plus stores located in the UAE?
Gold Plus stores are located across the UAE in major shopping destinations. In Dubai, you can find us at Mall of the Emirates, Deira City Centre, IBN Battuta Mall, and Circle Mall. In Ajman, we are located at Ajman City Centre. In Abu Dhabi, you can visit us at Yas Mall, and in Ras Al Khaimah at Manar Mall.
Does Gold Plus offer certified jewelry?
Yes, all our diamond jewellery comes with an independent third-party certificate detailing the estimated carat weight, diamond shape, and whether the diamond is lab-grown or mined. Our gold jewellery is crafted as per international standards, ensuring trust, quality, and transparency.
What are the shipping and delivery options?
Gold Plus provides free shipping on all UAE orders above AED 370 (USD 100). Orders are delivered securely and insured until they reach the customer.
Can I exchange or return my purchase?
Diamond jewellery may be exchanged once within 7 days from the date of purchase, provided it is in good condition. Exchanges for diamond jewellery can only be made against other diamond jewellery.
Gold jewellery and fixed-price articles may be exchanged within 3 days of purchase, provided the price tag is intact and the items are not damaged. A deduction of making charges will apply to all gold jewellery exchanges, while fixed-price articles will be subject to a 30% deduction from the value of the item being exchanged.
Please note that 24K gold articles are not eligible for exchange.
Refund policy:
Refunds are applicable only on diamond jewellery and must be requested within 7 days from the date of purchase, provided a manufacturing defect is identified that cannot be repaired or replaced.
Please note that no refunds are offered on 18K, 21K, 22K, or 24K gold jewellery/articles, nor on fixed-price jewellery/articles.
For purchases made by credit card, refunds will be processed to the same credit card. It may take 7 to 10 working days for the refunded amount to reflect in the customer’s account, depending on the bank’s processing time.
Does Gold Plus provide resizing and repair services?
We offer complimentary resizing for diamond finger rings at the time of purchase. Resizing can be done to a larger size by a maximum of two units (e.g., an Indian size 13 can be increased to size 15). Any additional gold required will be charged to the customer, while any leftover gold will be returned. Resizing typically takes 3 to 7 working days.
Can I shop online with Gold Plus?
Yes, customers can explore the full collection and shop securely through the official website. Payments are protected, and shipping is fast across the UAE.
What payment methods are accepted?
Gold Plus accepts major credit and debit cards, UAE-based payment options, and cash at store locations, making purchases convenient for all customers.
How do I contact Gold Plus for assistance?
You can contact the Gold Plus support team via email at support@gold-plus.com. Customers can also visit the Contact Us page or reach out directly to their respective stores for store-specific details.
Is Gold Plus jewelry hallmarked?
Yes, some of Gold Plus gold jewellery is hallmarked for purity in compliance with UAE regulations, ensuring customers get exactly what they pay for.
Do you provide diamond grading certificates?
Yes, every diamond piece from Gold Plus is accompanied by a certification from recognized gemological labs, assuring quality, authenticity, and transparency.
Can I exchange jewelry purchased online at a physical store?
Exchange or refund of diamond jewellery will be accepted only for products purchased from Gold Plus Jewels and upon presentation of the original invoice. The jewellery must be in good condition, in its original packaging, and show no evidence of usage. Any accompanying items such as certificates, free gifts, or box contents provided at the time of purchase must also be returned. The process of exchange, refund, resizing, or repairing will take place after a verification process at our head office, which may take up to seven working days. Please note that mall management is not responsible for any exchange or refund claims; all such matters must be dealt with directly with Gold Plus Jewels. Furthermore, exchanges and refunds can only be processed within the same country where the purchase was originally made.
Do you offer jewelry cleaning or polishing services?
Yes, Gold Plus does provide cleaning and polishing services, depending on the type of jewellery. The availability and time required may vary based on the article and its condition.
Is there a buyback or upgrade policy?
Currently, Gold Plus offers exchange policies within the specified timeframes. For upgrades or buyback options, customers are encouraged to visit stores for personalized guidance.
Do you create custom jewelry designs?
Yes, Gold Plus offers custom jewelry design services, tailored to your preferences and requirements. The delivery timeline may vary depending on the complexity of the design, ranging from about one week to longer for intricate pieces.
How secure is shopping on the Gold Plus website?
The Gold Plus online store uses encrypted payment gateways and secure checkout systems, ensuring customer data and payments remain fully protected.
Do you provide warranty on jewelry?
Yes, Gold Plus offers a limited warranty on all jewelry covering manufacturing defects. Customers can visit any store for inspection and after-sales support.
How often does Gold Plus launch new collections?
Gold Plus introduces seasonal and festive collections throughout the year, keeping up with trends while honoring traditional Middle Eastern artistry.
Can I reserve jewelry online and pick it up in store?
Yes, Gold Plus allows customers to reserve items online and collect them at their preferred store, ensuring convenience and stock availability.