. What type of jewelry does Gold Plus offer?
Gold Plus offers a wide collection of 22K gold jewelry, diamond rings, necklaces, pendants, bangles, and bridal sets, combining modern elegance with traditional Middle Eastern artistry.
Where are Gold Plus stores located in the UAE?
Gold Plus has showrooms and kiosks across the UAE, including Dubai (Mall of Emirates, Deira City Centre, Ibn Battuta Mall), Abu Dhabi (Yas Mall, Deerfields Mall), Ajman (City Centre Ajman), and Ras Al Khaimah (Mannar Mall – coming soon).
Does Gold Plus offer certified jewelry?
Yes, all diamond jewelry at Gold Plus comes with authentic certification, and gold jewelry is crafted in 22K purity as per international standards, ensuring trust and transparency.
What are the shipping and delivery options?
Gold Plus provides free shipping on all UAE orders above AED 370 (USD 100). Orders are delivered securely and insured until they reach the customer.
What are the shipping and delivery options?
Yes.
- Diamond Jewelry – Exchange within 7 days at full invoice value. After 7 days, a deduction applies.
- Gold Jewelry – Exchange within 3 days, with making charges deducted. Refunds are only provided for diamond jewelry with a manufacturing defect within 7 days.
Does Gold Plus provide resizing and repair services?
Yes. Diamond rings can be resized up to 2 sizes free of charge at the time of purchase. Repairs for diamonds are free within 7 days of purchase. After this period, charges may apply depending on the work required.
Can I shop online with Gold Plus?
Yes, customers can explore the full collection and shop securely through the official website. Payments are protected, and shipping is fast across the UAE.
What payment methods are accepted?
Gold Plus accepts major credit and debit cards, UAE-based payment options, and cash at store locations, making purchases convenient for all customers.
How do I contact Gold Plus for assistance?
You can contact the Gold Plus support team at +971 42268818 or via email at support@gold-plus.com. Customers can also visit the Contact Us page for store-specific details.
Is Gold Plus jewelry hallmarked?
Yes, all Gold Plus gold jewelry is hallmarked for purity in compliance with UAE regulations, ensuring customers get exactly what they pay for.
Do you provide diamond grading certificates?
Yes, every diamond piece from Gold Plus is accompanied by a certification from recognized gemological labs, assuring quality, authenticity, and transparency.
Can I exchange jewelry purchased online at a physical store?
Yes, online purchases can be exchanged at any Gold Plus UAE store or kiosk, provided the invoice and original packaging are presented within the exchange policy period.
Do you offer jewelry cleaning or polishing services?
Yes, Gold Plus provides complimentary cleaning and polishing services to help customers maintain the shine and beauty of their jewelry.
Is there a buyback or upgrade policy?
Currently, Gold Plus offers exchange policies within the specified timeframes. For upgrades or buyback options, customers are encouraged to visit stores for personalized guidance.
Do you create custom jewelry designs?
Yes, Gold Plus offers bespoke jewelry design services for bridal, festive, or special occasions, allowing customers to create one-of-a-kind pieces.
How secure is shopping on the Gold Plus website?
The Gold Plus online store uses encrypted payment gateways and secure checkout systems, ensuring customer data and payments remain fully protected.
Do you provide warranty on jewelry?
Yes, Gold Plus offers a limited warranty on all jewelry covering manufacturing defects. Customers can visit any store for inspection and after-sales support.
How often does Gold Plus launch new collections?
Gold Plus introduces seasonal and festive collections throughout the year, keeping up with trends while honoring traditional Middle Eastern artistry.
Can I reserve jewelry online and pick it up in store?
Yes, Gold Plus allows customers to reserve items online and collect them at their preferred store, ensuring convenience and stock availability.